Support Agent
Resolve customer issues across WhatsApp, email, web chat — with KB search and ticket escalation.
search_kbcreate_ticketsend_emailescalate_to_humanEach agent ships with a system prompt, a typed tool schema, hybrid memory (short-term + vector), and CRM context. Deterministic where it matters, generative where it helps.
Resolve customer issues across WhatsApp, email, web chat — with KB search and ticket escalation.
search_kbcreate_ticketsend_emailescalate_to_humanQualify leads, handle objections, send proposals. Reads CRM, scores intent, hands off when warm.
get_lead_dataupdate_crmsend_proposalbook_demoHandle inbound calls in Bangla & English. Transcribes, decides, transfers — or completes the task.
transfer_to_humanschedule_callbackaccess_accountSchedule appointments against your live calendar. Confirms, reminds, reschedules, no double-booking.
check_availabilitycreate_appointmentsend_confirmationBuild your own with the visual builder. Define system prompt, attach tools, choose model, ship.
any HTTP toolany DB queryany connectorEvery turn: load CRM + sentiment, route to the right agent, call LLM with typed tools, execute the call, write to memory, emit audit log. Sentiment-adaptive prompts. Tool-success rate is a first-class metric.